Consumer Information and Rights

In accordance with Texas state law, we provide the following information to help consumers understand their rights and available resources.

Requesting Your Health Care Records

Clients have the right to request copies of their health care records. To request your records, please contact our office using one of the following methods:

  • Phone: 940-202-0756

  • Written request submitted to: 2449 Fort Worth Dr, Denton, TX 76207

We respond to record requests in accordance with Texas law and applicable privacy regulations, including the Texas Medical Records Privacy Act (Texas Health and Safety Code Chapter 181) and HIPAA.

Notice of Complaint Process: Texas Behavioral Health Executive Council

The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology. Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide you with information about how to file a complaint.

Texas Behavioral Health Executive Council 1801 Congress Ave., Ste. 7.300, Austin, Texas 78701

Website: https://www.bhec.texas.gov

Main line: (512) 305-7700

Complaints, 24-hour toll-free: (800) 821-3205

Online complaint form: https://bhec.texas.gov/file-a-complaint/

This notice is provided in accordance with BHEC Rule 884.31.

Filing a Consumer Complaint with the Attorney General

If you have concerns about the privacy of your health information or other consumer issues, you may file a complaint with the Texas Office of the Attorney General, Consumer Protection Division:

Website: https://www.texasattorneygeneral.gov/consumer-protection

Phone: (800) 621-0508